FREQUENTLY ASKED QUESTIONS
FAQs for Prospective Tenants...
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If you are looking for a rental home or commercial space you have come to the right place! Our team will help you through the process of finding and applying for the home of your dreams.
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It is Magnolia Coastal Properties goal to provide our tenants with the best service possible. Our company has chosen a state of the art software system, AppFolio Property Manager. This allows us to keep you in the loop with your property 24 hours a day!
Did you know that you can now pay your rent online? Sign up now for fast, easy, and secure access to our tenant services by clicking on the links below:
FAQs for our Owner/Landlords....
At our property management company, we want our clients to be completely informed about our services. Find the answer to our MCP LLC FAQs below:
Q: How long will it take to rent my property?
A: We will recommend a rental rate and terms that we think will attract a qualified tenant as soon as possible. Market conditions vary, and we can't make any guarantees as to when we will get a qualified applicant. Some properties lease immediately, but others take longer. We will provide you with updates as we get feedback from the market so that we can modify the price or terms if necessary.
Q: How do you determine the rental rate?
A: We manage many residential and commercial rental properties. We also have access to listing information on many more units through the multiple listing service and internet. After inspecting your home, we can make recommendations to you on items that might enhance your home's value. Once we know your property and your goals, we can use our knowledge of the current market situation to recommend a rental rate. It's your property—we recommend, and you decide.
Q: How will you advertise and market my property?
A: Almost all of our applicants tell us they found the house on the internet. MCP LLC posts properties on several national websites in addition to our own site. We also use signs and newspaper ads to promote the properties we manage. We analyze each property based on its own unique circumstances to design a specific marketing plan which promotes your property under the most favorable conditions.
Q: How do you check the applicant's credit and reference history?
A: One of the most important aspects of making your experience as a landlord rewarding is placing the right tenant in your property. While no one can discriminate on the basis of race, color, religion, gender, age, national origin, or familial status, we can discriminate on the basis of credit and rental history. A minimum credit score is 650.
Once we have an application generated from our marketing efforts, we conduct a detailed background check on the applicants. Some applicants can be very deceptive, even to the point of having friends or family members pose as former landlords or employers so that the information sounds good to the landlord conducting the background check.
To reduce the possibility of being deceived by an applicant, MCP LLC uses a multi-tiered background check to cross-reference each applicant. Our background checks consist of:
Our agents will ask to see a picture ID of the applicant.
We pull a copy of their credit report including their FICO score.
We check to see if the applicant has had dispossessory warrants filed against them.
We get copies of their paystubs or contact their employer to confirm their source of income. If they are self-employed, we ask for copies of their tax return.
We confirm their landlord reference or residency history (mortgage payments).
A thorough background check is crucial to avoiding costly mistakes with your property. A bad tenant can be a very expensive ordeal due to lost rent, extra time spent having to deal with them, and damage to the property. While no background check can eliminate the risk of a problem tenant, our thorough examination of their rental history can significantly reduce your risk.
Q: How much do you charge to lease and manage my home?
A: Generally, we charge a 10% procurement and management fee per month for a minimum 1-year lease term. There is no minimum monthly fee. If you don't get paid, we don't get paid!
Q: Who collects the rent, and when do I get paid?
A: The tenant makes all payments to MCP LLC. The security deposits are maintained in one escrow account. All rents and other payments are deposited into a separate escrow account. We will deduct our management fee and any other expenses that have been authorized, and we send the balance to you. We send out statements on the 10th of each month (or the next business day). We can mail you a check with the statement, or we can deposit the money directly into your bank account for you (direct deposit).
Q: What happens if the tenant doesn't pay the rent?
A: In our lease form, we give the tenant a 5-day grace period to pay the rent on time. On the 6th, we tell the computer to post late fees for any tenants that have not paid yet. Then "Late Letters" are generated and mailed. Under Georgia law, we must first notify the tenant that they are in default on the lease and the landlord must "demand possession" of the property before a dispossessory warrant can be requested from the court. We send these demand letters out on the 10th. We will also try to contact the tenant and find out why the rent hasn't been paid.
If we still haven't received the rent by the middle of the month, depending on the particular circumstances with each tenant, we start filing dispossessory warrants (eviction). As needed we will go to court, arrange to get the "writ of possession" from the court and, if necessary, meet the sheriff at the property with a "put out" crew to remove the tenant and their things from the property. Why the tenant can't pay the rent is not really relevant. Whatever their circumstances, they do not become your own personal charity case. We can help tenants with legitimate problems find help from different charitable organizations. But we are retained by you to protect your interests. If the tenant can't pay the rent, we need to find a new tenant that can.
Q: What happens if the tenant has a maintenance problem?
A: The tenant contacts us to report all maintenance problems. We can be reached any time of the day or night including holidays via work phone, cell phone, or email. You are also alerted either by phone or email.
In the management agreement, you set a "repair limit," which tells us when, based on the estimated cost of the repair, you want to be involved in handling a maintenance problem. For non-emergencies, we will contact you first, or we will handle the repair on your behalf depending on the repair limit you set. You can choose a dollar limit of zero or some higher figure at your option. Please note that this repair limit is based on non-emergency repairs. We will handle emergencies immediately, based on our judgment and experience, to protect your property from suffering any further damage.
Q: Can I sell the property to the tenant?
A: Yes! If you (we) sell the property to a tenant that MCP LLC placed, our management agreement sets out that you will pay 3% of the purchase price. After all, MCP LLC brought you the "buyer." We will help prepare the contracts, arrange financing, and coordinate all of the tasks required to close the sale successfully.
Q: Can I sell the property to someone else if the tenant can't buy it?
A: Yes! Many leases include a clause that allows the tenant to terminate the lease early in exchange for paying certain penalties. Our lease form also has a clause that allows the owner to terminate the lease early. If you need to sell your property, and the tenant is not willing or able to buy it, we would try to get the tenant on a month to month basis so that you can sell the property and only be required to give the tenant a 30-day notice to vacate.
If you can't wait until the lease term expires then the clause described above still gives you the option to sell the property even though the lease hasn't expired. Our management agreement places no limit on you selling the property to someone other than the tenant. You can sell it yourself, list it for sale with another broker, or list it for sale with MCP LLC. Yes, we also sell the property. We have a great deal of experience selling property that is occupied by tenants.
Q: Does retaining a management company mean I won't have any problems with my property?
A: No! If you own rental property, then over a period of time you will have problems of one sort or another. Whether the problems are related to maintaining the property or dealing with the tenant, there will be problems that need to be resolved. Retaining MCP LLC to manage your property will eliminate some but not all potential problems.
Our experience will help reduce the number of problems related to rental property. Those problems that can't be avoided must be solved. Our expertise will help reduce the aggravation and potentially higher expenses related to solving these problems. We can't keep all bad things from happening but we can handle solving the problem for you so that you don't have to handle it yourself.
Q: How long have you been in business?
A: We have over 20 years as a REALTOR® and broker. MCP LLC became a corporation in 1999. The owner and managing broker has always been Linda Barker.
31 Constitution Way, Suite C
Richmond Hill, GA 31324
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